Refund Policy

Template wording – review with a qualified adviser before launch.

If your credit was not added

If we cannot add credit to your VoIP account after you have paid, we will either complete the top-up or refund you in full to the card you paid with.

Unused credit

Digital call credit is supplied straight away. When you buy, you agree that it is supplied immediately, so the 14-day cancellation right ends once the credit is added (Consumer Contracts Regulations 2013). If you bought credit by mistake and have not used any of it, contact us within 14 days and we will consider a refund.

How refunds are paid

Refunds go back to the original card. They usually appear within 5–10 working days. If a refund is for credit that was already added, we may remove the matching amount of credit from your VoIP account.

Contact

Email support@sadat.uk with your order reference (SDT-…).